These Terms of Use (the "Terms") govern your access to and use of the Untraceable platform (the "Service"), operated by Untraceable AI inc. ("we", "us"), a company incorporated in Quebec, Canada. By creating an account or using the Service you agree to these Terms and to our Privacy Policy.
1. The Service
Untraceable AI is an in-browser tool that helps you replace sensitive values in your documents with token labels ("cloaking") before any AI processing. The Service operates on your own Microsoft 365 tenant: your documents and their raw values remain in your tenant, cloaking happens in your browser, and only cloaked text is dispatched — through our backend — to third-party AI providers for processing in the region you select. We receive only cloaked text and retain only cloak-level audit records; we never receive or retain your raw values. Cloaked text is not retained by us: it is discarded from memory once the AI provider's response has been returned to you.
2. You hold the wheel
The Service is a tool to make confidential-data protection straightforward; you remain responsible for the result. You are responsible for reviewing cloaking coverage and for running the verification tools we provide (Sentinel, breach test, and coverage test) to confirm, before you rely on any output or transmit it, that no confidential, secret, or NDA-protected data is leaving your environment. You acknowledge that automated detection is not infallible, that you are best positioned to judge what is sensitive in your own documents, and that the assessment and approval of cloaking coverage are yours. We do not warrant that every sensitive value will be detected or cloaked.
3. Your responsibilities
- You will use the Service only for lawful purposes and only on content you are authorized to process.
- You will not attempt to circumvent the cloaking boundary, access another tenant's data, or interfere with the Service's security controls.
- You are responsible for having the authority to process any personal, patient-adjacent, or confidential data you handle through the Service, and for your own compliance obligations toward the individuals concerned.
- You are responsible for the security of your Microsoft 365 tenant and the accounts that access the Service.
4. Your data and rights in it
You retain all rights in your content. We claim no ownership of your documents or data. Our handling of personal information is described in the Privacy Policy (PRIV-001); where the Service processes personal information on your behalf, the Data Processing Agreement (DPA-001) applies. Neither we nor our AI providers use your content to train models.
5. Consent records and versioning
When you accept these Terms or the Privacy Policy, we record which version you accepted and when, for compliance and audit. You can review your acceptances in the app on your Account → Legal & Agreements page. When we publish a new version of these Terms, you will be asked to review and accept it before continuing to use the Service.
6. Availability, warranties, and liability
The Service is provided on an "as is" and "as available" basis, without warranties of any kind, to the maximum extent permitted by law. This includes the absence of any warranty that cloaking will detect every sensitive value (see Section 2). The Service is currently provided at no fee for evaluation. Liability and indemnity terms will be agreed in writing before any paid use. To the maximum extent permitted by law, neither party is liable for indirect, incidental, consequential, special, or punitive damages, or for lost profits, arising out of or relating to these Terms.
7. Suspension and termination
We may suspend or terminate access for breach of these Terms. You may stop using the Service at any time. Because your documents and full audit reside in your own tenant, termination does not require us to return raw content we never held; cloak-level records held by us are handled per the Data Retention & Deletion Policy (POL-RET-001).
8. Governing law
These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein. Venue, jurisdiction, and any dispute-resolution procedure will be agreed in writing before any paid use.
9. Changes and contact
We may update these Terms; material changes take effect on the stated effective date, and continued use after that date constitutes acceptance. Questions: privacy@theuntraceable.ai (privacy) or info@theuntraceable.ai (general).